refund policy

Superior Parent Refund Policy

At Superior Parent, we strive to ensure our customers are fully satisfied with our digital products. We understand that there may be situations where a refund, exchange, or cancellation is necessary. Our refund policy is designed to be clear and straightforward, providing peace of mind while shopping with us.

Refund Policy

Eligibility for Refunds

  • Digital Products: Due to the nature of digital products, we offer refunds under specific conditions. If you are not satisfied with your purchase, you may request a refund within 30 days of the purchase date.

Conditions for Refunds

  • Unopened/Unused Products: If the e-book has not been downloaded or accessed, a full refund will be granted.
  • Technical Issues: If you experience technical issues that prevent you from accessing the e-book, and our support team cannot resolve the issue, you are eligible for a full refund.
  • Content Dissatisfaction: If you find the content does not meet your expectations, you may request a refund within 30 days. We may ask for feedback to help us improve our products.

Exchange Policy

Eligibility for Exchanges

  • Incorrect Product: If you accidentally purchased the wrong e-book, please contact us within 14 days. We will exchange it for the correct product at no additional cost.
  • Updated Versions: If a new version of the e-book is released within 30 days of your purchase, you can request an exchange for the updated version.

Cancellation Policy

Eligibility for Cancellations

  • Order Cancellations: If you wish to cancel your order before downloading or accessing the e-book, you can do so within 24 hours of the purchase. A full refund will be processed.

Refund Process

How to Request a Refund or Exchange

  1. Contact Us: Email our customer service team at support@superiorparent.com with your order number and the reason for your request.
  2. Review and Approval: Our team will review your request and respond within 2 business days. If approved, your refund or exchange will be processed.

Timeframe for Refunds

  • Processing Time: Refunds will be processed within 5-7 business days after approval. The refunded amount will be credited to your original method of payment.

Conditions and Exceptions

  • Multiple Refund Requests: Customers requesting multiple refunds may be subject to additional review. Superior Parent reserves the right to deny refunds in cases of suspected abuse.
  • Final Sale Items: Certain promotional items may be marked as final sale and are not eligible for refunds or exchanges. This will be clearly indicated on the product page.

Examples of Scenarios

  1. Scenario 1: You purchased our e-book but realize it's not what you expected. You contact us within 10 days, explaining your dissatisfaction. We process your full refund within 5-7 business days after approval.

  2. Scenario 2: You experience a technical issue preventing you from downloading the e-book. Our support team is unable to resolve it. You request a refund, which is approved and processed within 5-7 business days.

  3. Scenario 3: You accidentally purchased the wrong e-book. You contact us within 7 days, and we exchange it for the correct product at no extra cost.

At Superior Parent, your satisfaction is our priority. If you have any questions or need further assistance, please do not hesitate to contact our customer service team at support@superiorparent.com.

Thank you for choosing Superior Parent!